TERMS & CONDITIONS
Welcome to ZEDZ Removals and thanks for visiting. The conditions set out below are to clarify the rights, obligation and responsibilities of all parties to this contract. Where the wording “You” or “Your” is used will be referring to the customer and terms such as “We, “Us” or “Our” will be referring to the contractor. Changes to the terms and conditions are subjected to prior written agreement.
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Please kindly note that parking is the responsibility of the customer, thus if any penalty charges incur will be paid by the customer.
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Congestion and ULEZ will be charged per vehicle (if applicable).
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Packed boxes should not weight more than 20kg.
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The customer must show any damages to their goods or property on the day of the move if they decide to make a claim.
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Full payments have to be completed prior to unloading the truck into your house your property.
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We need to be given notice of any waiting time which may occur in the job due to handing over the property or waiting for keys and etc. Our waiting charge is £80 per hour.
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Although the customer has all the right to withdraw from the job, it is our policy that all the deposit will be kept, if it is requested within 14 working days and if the deposit was less than £300. However, if the deposit is more than £300, 20% will be returned.
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You are more than welcomed to pay for our service by cash or bank transfer on the day of the move.
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As our services mostly involve physical activities, our worker will take 15 minutes break every 4 hours of the job.
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Any inappropriate behaviour or insulting language will not be tolerated by ZEDZ Removals Ltd and the job will be cancelled there and then.
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Claims can be made for any damage to goods but only if the packing was carried out by our team.
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There will be extra charges for any additional items not listed on inventory.
Download all the terms and conditions.