FREQUENTLY ASKED QUESTIONS (FAQS)

1

How much does it cost to move home?

It all depends on the complexity of the job, the size and the amount of goods, the clients’ requirements and the distance you are travelling. To be precise with our quotes, we carryout property surveys (either via a video call, videos sent to us or we can visit your home) in order to get a better idea of the cost of your move.

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2

How do you calculate the price for the full house move service?

There are various factors taken into account when calculating the cost of your house move. The type, size and floor of the house, the man power required to the complete your job, the time and day during which you have requested the service for, the type of vehicle you have requested. These factors are well considered when formulating the final cost of your house move. However, with hourly quotes we do not take most of these factors into account, as it includes most of the services free of charge (e.g., dismantling and reassembling, the floor level, distance of the van to the property and more). The only charge that will apply is the hours of service used to complete their job.

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3

Would the removals team help me with the dismantling and reassembling of my furniture’s?

Surely, our team is always equipped with all the essential tools and experience to swiftly and safely dismantle any furniture’s. However, it will be helpful if our office is informed in advance, this will avoid anything altering the time frame of the moving service.

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4

​Is there anything specific that I can do to help before the moving team arrive?

It is important that the team has full access to your property in order to load and offload your belongings safely. Organise a secure parking space, if you require a permit you will need to arrange that with your local council. This must be done before our team arrive to avoid any disruption and surprises.

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5

There is a change of circumstances and I will need to delay my moving date. Will I be charged for this?

Not to worry! Just let us know 48 hours in advance and we will reschedule your moving service to a day that suits you more. This is free of charge and you will not be charged anything additional.

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6

Are you an insured service provider?

Yes, we are fully insured and have an active Goods In Transit and Public Liability of insurance.

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7

Is there anything you do not move?

Yes, we do not move anything Hazardous, flammable, animals, stolen or perishable goods, drugs, explosives and firearms.

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8

I would like to move a large piece of furniture; can you move those?

Yes, without any difficulties. Our vans consist of tail lifts that make it safe and easy for loading and unloading large furniture’s. On the other hand, if the piece is extremely large, we can easily dismantle it before loading it safely in to the van.

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9

I am not moving everything in my house but just a few items, can you help me with that?

Yes. Whether you are moving just a few items or the entire house, we are here to help. Small moves are usually covered by our experienced man and vans.

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10

I have to vacate the current property I am in right now however, the property I am moving to is not available for two more days. How can you help me in this situation?

Not to worry, we can surely help you with this since we offering a convenient moving and storage services together. Please get in touch with our friendly customer service they are happy guide you.

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11

How and when do I need to pay?

You can pay for our service in which ever way you are happy with. Whether you are paying by cash, bank transfer, PayPal or credit card, we happy to proceed. You will need to pay the remaining balance when you meet the team at the offloading in the new property.

 

12

How much does commercial removals cost?

You will not come across any two removal jobs to be 100% identical, which is why we often need to assess and take all factors into consideration. These factors include the type, size and floor of the office, the man power required to the complete your job, the time and day during which you have requested the service for, the type of vehicle you have requested. These factors are well considered when formulating the final cost of your commercial move. However, with hourly quotes we do not take most of these factors into account, as it includes most of the services free of charge (e.g., dismantling and reassembling, the floor level, distance of the van to the property and more). The only charge that will apply is the hours of service used to complete their job. will be able to provide you with an estimate after the initial survey.

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13

What are the types of businesses that you are capable of relocating?

We are able to move all businesses that include furniture’s that are able to be lifted, dismantled and or carried through the entry points. This is what ZEDZ Removals go by, nothing is too much for us, we are ready for any commercial moves. We have years of experience, so we are familiar with all the devices and equipment’s in most offices. We carefully wrap and protect all items before loading them into the vehicles.

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14

I would like to move a large piece of furniture; can you move those?

Yes, without any difficulties. Our vans consist of tail lifts that make it safe and easy for loading and unloading large furniture’s. On the other hand, if the piece is extremely large, we can easily dismantle it before loading it safely in to the van.

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15

Can you take my cat with you at the back of the van just for a short-distance move?

 We are not allowed to have your pet at the back of a moving vehicle even if it is for a short distance as it is very dangerous for the animal. What you can do is to arrange for a pet sitter and they can look after the cat until all your belonging have been relocated to the new property. The other option is to take your pet with you in your car or public transport if possible. This way you are able to have an eye on your pet at all times.

 

16

I would like to move only my wardrobe; can you help me with this?

 Yes, man and van are aimed at such tasks, it is suitable for individuals who wish to move only one or two items. Usually, it is the students who move the least of items and we love to help.

 

17

How do you calculate the price for the Man and Van service?

 There are various factors taken into account when calculating the cost of your move. The final price will reflect all the basic (loading, transporting and unloading) and the additional (packing dismantling, reassembling, clean and more) services you have booked. However, with the hourly quotes we do not take most of these factors into account, as it includes most of the services free of charge (e.g., dismantling and reassembling, the floor level, distance of the van to the property and more). The only charge that will apply is the hours of service used to complete their job.

 

18

I am not moving everything in my house but just a few items, can you help me with that?

Yes. Whether you are moving just a few items or the entire house, we are here to help. Small moves are usually covered by our experienced man and vans.

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19

How do you calculate the price for packing or unpacking service and does it include the packing materials?

There are various factors taken into account when calculating the cost of your packing or unpacking service. We take into consideration the method of packing, the type of materials and the amount used, along with the complexity of the entire move. Although, when the client books the whole service, then that include the packing, moving and the materials, on this we offer a great amount of discount. You can estimate the cost by multiplying the number of boxes used by the cost of each individual boxes which is £6. So, if you used 20 boxes packed by our team, it will cost you £ 120 for the packing service. This will include the labour, all the packing materials e.g., boxes, wrapping paper, bubble wrap and the tapes used. Please be reminded, we also offer hourly pack and move service. In which we do not charge for any of the above but an hourly charge specifically for the packing service.

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20

Does the packing service include full insurance?

Yes, everything we carryout in relation to your job is fully covered by the insurance we hold. we are fully insured and have an active Goods In Transit and Public Liability insurance. However, you can speak to your moving coordinator about the different insurance options and policies available to you depending on your requirements.

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21

What do you have to offer in the full pack and move service?

To begin with, it includes a full insurance of Goods In transit and Public Liability. Moreover, it includes everything the entire house (Crockery, glassware, clothes, lamps, books, picks etc into the boxes and labelled) to be packed carefully. If you own 1, 2 or 3 bedrooms, we can complete the entire packing and moving service in one day. However, if you own a property with more bedrooms, then we will do the packing service and get everything ready one day before your moving date. This so everything is done as carefully and professional as possible and nothing rushed into to avoid any damages to the property or your other belongings.

 

22

Am I able to access my things whilst they are stored at your storage facility?

Yes, however it is important to note that we are not self-storage facility therefore appointments are needed to access your belongings. We need at least 48 hours’ notice and sometimes additional charges apply if the client requires the staff’s assistance in the warehouse.

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23

Am I able to add another Item to my storage after my initial visit?

Yes, you can add additional items to your storage. However just to remind you, the storage is charged per volume, meaning that any extra volume will be quoted in advance accordingly. You can discuss this with your moving coordinator in detail and they will arrange everything for you.

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24

Is there anything that you are not able to collect for disposal?

We do not deal with anything hazardous, flammable, stolen or perishable goods, construction waste, food or bulk/loose waste, drugs, explosives and firearms. But we can help recycle different types of household and office items, including furniture’s and appliances.

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25

Can you help me with something that is too large, that I am not able to get out my property?

Not worry, we can definitely help you with that. The team can easily dismantle it and then take it out of the property. However, if the item cannot be dismantled, you still have no need to stress over it because anything that went in to the property, then it can surely be taken out.

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26

What are the different types of electrical goods that you are able to dispose?

We can collect all electrical devices from you to dispose, whether it maybe your old pc, microwave, fridge freezer, washing machine and more. There are no restrictions on these items as they are in alignment with the WEEE directives. For more information, please speak to your moving coordinator, who can guide you to what we can and cannot collect to dispose.

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27

Will the cleaning team be synchronised with the movers?

Yes, to use us for all the different aspects of the moving service, will benefit the client immensely. This is because you will have a single point of contact, who will be your moving coordinator. Who will be responsible for organizing all the teams and avoiding any delays or complications. Moreover, the client can benefit from the discounted rate due going with our full package.

 

28

How many cleaning technicians will you send for my house?

ZEDZ will send the number of cleaners depending on the size of your property, the complexity of the job and the type of cleaning that will be required. We can send as many cleaners as you want.  You can organize this with your moving coordinator, explain your requirements and they will provide you with an estimate.